PRIVACY POLICY

At Payonex, we attach great importance to protecting the privacy and security of our customers’ personal data.This privacy policy explains what data we collect when you use our services, how we process, store and protect it.

1. Collected Data and Purposes of Use

Payonex Crypto Card may collect and process the following personal data:

  • Identity Information: Name, surname, date of birth, identification number

  • Contact Information: Phone number, email address

  • Financial Information: Crypto wallet addresses, transaction history, payment details

  • Technical Data: IP address, device information, browser and operating system details

  • Usage Data: Platform interactions, session durations, and preferences

These data are processed for the following purposes:

  • Providing our services and processing payments

  • Account verification and identity confirmation

  • Improving user experience and offering personalized services

  • Implementing security measures and preventing fraud

  • Complying with legal obligations

2. Sharing of Personal Data

Payonex Crypto Card does not share your personal data with third parties unless you explicitly consent. However, in the following exceptional cases, your data may be shared with authorized parties:

  • Legal and Regulatory Requirements: If requested by legal authorities

  • Business Partners and Service Providers: Payment processors, fraud prevention systems

  • Security and Data Protection Purposes: Investigating suspicious activities and protecting our systems

3. Data Retention Period

Collected personal data is stored in compliance with applicable legal regulations and for the necessary duration after the processing purpose is fulfilled. Once the legal retention period ends, the data is securely deleted.

4. Data Security

Payonex Crypto Card takes the following measures to ensure the security of your personal data:

  • End-to-End Encryption: All data transfers are conducted through secure channels.

  • Two-Factor Authentication (2FA): Additional security steps to prevent unauthorized access.

  • Regular Security Audits: Continuous system updates to maintain the highest security standards.

5. User Rights

Under the General Data Protection Regulation (GDPR) and other data protection laws, users have the following rights:

  • Right to Information: Knowing what personal data is collected and how it is used

  • Right to Rectification: Requesting correction of incomplete or incorrect data

  • Right to Erasure: Requesting permanent deletion of personal data under certain conditions

  • Right to Data Portability: Transferring your data to another service provider

6. Cookie Policy

Our website uses cookies to enhance user experience and provide personalized services. You can change your cookie preferences in your browser settings.

7. Changes to the Privacy Policy

This privacy policy may be updated from time to time. Notifications regarding updates will be shared via our website or email.

8. Contact

For any questions regarding our privacy policy, you can contact us.

Experience a secure, fast, and innovative payment experience with Payonex!

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